iCare
iCare is a Warranty, Accidental Damage and Theft Service Contract offering an equipment repair and replacement service.
Accidental Damage and Repairs
Devices that are part of this scheme, come with a warranty and Accidental Damage and Theft cover for the full length of the scheme. The warranty ensures that if any defects or faults develop, the iPad can be returned to Apple for repair or replacement. Accidental Damage covers for instance, if an iPad is dropped in school or at home, and the screen is cracked as a result, the iPad can be returned and repaired. When accidents occur, students must report to the IT office, and staff will guide them through the process of making a claim.
Important
There are some details of the iCare cover that the scheme provides that students and parents should be aware of:
• Claims must contain as much detail as possible, such as time of day, location, cause of damage – claim forms can be collected from and returned to the IT Support office. For information, there is a claim form at the end of this document
• Claims must be submitted within two weeks of the damage occurring
• The policy does not cover vandalism
• The cases supplied under the scheme are an important part of the cover. The service provider often requires confirmation that damaged iPad’s were in a suitable case at the time of the incident. For this reason, all students are expected to have a sturdy iPad case, which itself is in good condition. Students with damaged cases must seek advice from the IT Support team as soon as possible.
• Devices must be factory reset before sending for repair, please ensure backups are taken!
Chargers and cables
Under the scheme, each student will be supplied with a charger and cable for their iPad. Students are expected to take these home and keep them in a safe place, and should not bring them to school.
The chargers and cables supplied are covered under a standard 30 day warranty, but they are not covered for damage or theft by iCare. Should a new charger/cable be necessary, the school recommends buying only original Apple-branded replacements.
In all cases, students must be encouraged to report any damage to their device as soon as possible – the most common cause of insurance claims failing is a delay when reporting the issue.