iCare Support - Business - iStore / Albion

iCare Support

Comprehensive support for your business.

Apple Premium Service Provider

If it’s a Mac, iPad or iPhone, we can repair or replace it no matter if it’s in warranty or not, we’ve got you covered.

Our service centre provides a quick turnaround so your never without your device for long. Our iCare Support customers additionally benefit with emergency loan equipment. If your device needs a repair we will give you a loan device and transfer your data across so any downtime is minimised.

Complete Support for mobile IT Systems

iCare+

iCare+ provides comprehensive accidental damage cover and remote technical support for Apple devices.

• Helpdesk portal
• Accidental Damage
• Telephone Support
• Application Support
• Extended Warranty

iCare Support

iCare Support covers your Apple devices for accidental damage and enhanced technical support .

• Guaranteed Response Times
• On Site Engineers
• Emergency Equipment Loan
• Expert Server & Network •Support
• Enhanced Application Support
• Proactive Management

Bespoke plans are tailored to your business so you receive the level of support where and when you need it.

The Albion HelpDesk

Our HelpDesk offers fantastic peace of mind as we take the headache out of solving your technical problems.

Our HelpDesk is open 9am – 5:30pm. We also offer bespoke out of hours cover should you need it. With iCare Plus should you ever have a piece of critical equipment fail on site we will deploy engineers to site to resolve your emergency within an agreed time.

All our expert staff are UK based Apple Certified Technicians and we offer:

1st and 2nd Line Support

A rapid response to your technical problems. We will either guide you through to a solution over the phone or remotely take control of your machine.

Technical Advice for Clients

Our clients use the HelpDesk to seek advice on technical developments, upgrades, best practice and much more.

Delivery Done Your Way

Our HelpDesk is tailored to suit your preferred method of working – by phone, email or remote access.

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