iPhone Support

Warranty covers a defective battery, but it doesn’t cover wear from normal use. If you have AppleCare+, we’ll replace your battery at no charge if it retains less than 80 percent of its original capacity.

We can change batteries and screens of iPhone Xs and later only while you wait, but we operate on first-in, first-out basis, and it may take up to four hours.* Older iPhones need to be send off for the screen repair and can take three to seven business days.

In certain circumstances we will need to replace the whole device. It happens rarely, but we still need to mention it. make sure you have your device backed up.

Owners of iPhone, iPad, iPod, or Mac products may obtain service and parts from  Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.

Vintage products are those that have not been manufactured for more than 5 and less than 7 years ago. Apple has discontinued hardware service for vintage products.

Obsolete products are those that were discontinued more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.  Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. 

Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or two years (with our warranty) and covers all hardware repairs.

Software, on the other hand, is provided ‘as-is’, which means any use of it after the initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn’t guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.

An APR calculation doesn’t include fees or charges a customer has to pay if they miss or are late making a repayment.

Physical damage, such as a liquid or mechanical damage, is not covered by warranty.

Apple’s warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).

It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor Albion Computers can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.

We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device.