iPhone Support

Apple Certified repairs and service.

Apple Authorised Service Provider

We're here to help with your iPhone.

Whether your device is under warranty, out of warranty or covered by AppleCare+, you can explore your repair options and book a time with an Apple trained technician at your nearest Albion Repair Centre.

Get an estimate

If the fault is covered by warranty or an Apple Service Program, your repair should cost nothing. Otherwise the price depends on the repair.
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Before your repair.

Back up your data.

Some fixes require a factory reset, and backing up your data ensures that you can still access your information.

Remove Find My.

Apple require devices to be removed from Find My before any repairs can be carried out.

Update your device.

A software update can save you time troubleshooting in the store, and may resolve issues before your reservation.

Proof of purchase.

Proof of purchase may be required for some repairs. Please have your receipt available to help prevent delays.

Accessories.

Please bring just your iPhone for repair. Accessories like cases and chargers should stay with you, unless they’re related to the issue.

Identification.

If your repair is completed the same day, you may be asked to present a government issued photo ID when collecting your device.

Two ways to get it fixed.

In-store repair

Book an appointment at your nearest Repair Centre. Many parts are kept in stock, so some repairs can be done the same day.*
Please only book if you can attend at that time and location. Missed appointments mean someone else waits longer.

Mail-in repair

Send your iPhone to us and once we’ve diagnosed the fault and repaired it we’ll post it back. A £25 per repair service fee applies on top of any parts required.
Please package your iPhone securely. We’re not liable for loss or damage in transit.

Important information.

Battery warranty covers defects, but not the natural wear that happens with everyday use. If you have AppleCare+, your battery can be replaced at no additional charge when it holds less than 80% of its original capacity.
If you need service for your iPhone, Apple service providers can generally offer repairs and parts for at least 5 years from when that iPhone model was last manufactured (or longer where required by law). After that, support may be limited based on the product’s service status.

An iPhone may be considered vintage when it hasn’t been manufactured for more than 5 years but less than 7 years. For vintage models, hardware service may no longer be available and parts can be limited.

An iPhone is considered obsolete when it was discontinued more than 7 years ago. Apple no longer provides hardware service for obsolete models, and service providers can’t order parts for them.
Yes, we can help with iPhone software issues. While Apple warranty and AppleCare+ cover hardware repairs, software support is a little different. iOS and apps are provided “as is”, and things like settings changes, app behaviour, updates, or data-related issues aren’t covered in the same way as a hardware fault. The good news is we can still help you get things back on track. We can troubleshoot common problems like updates not installing, freezing, Apple ID/iCloud sign-in issues, storage warnings, slow performance, and restore errors.

If needed, we can also help you back up your data and use Apple’s tools to erase your iPhone and reinstall iOS, returning it to a clean, factory state. While this often resolves persistent issues, software performance can still depend on the apps, data, and settings you restore afterwards.

Software support is charged at £20 for a 15-minute support session.
Same day service usually takes around 3 hours, once your iPhone has been checked in and assessed by a technician.

Every service starts with an inspection and diagnostics to confirm the issue and make sure your iPhone is eligible for repair. Same day turnaround depends on parts availability and technician capacity on the day.

To help us complete the service the same day, please book your appointment at least two hours before store closing.

In some cases like prior repairs, internal damage, liquid exposure, or if anything unexpected is found during service it may take longer. If that happens, we’ll explain your options before we continue.
If we don’t have the part in stock, we can order it for you. Parts ordered before 2pm typically arrive the next working day.

To keep things moving as quickly as possible, your iPhone will need to remain with us while the part is on order, so we can fit it as soon as it arrives. We’ll contact you as soon as it’s in and confirm the next steps.
For iPhone 12 and later, we often keep batteries and displays in stock. Repairs are carried out on a first-in, first-out basis, so parts are allocated to the earliest checked-in appointment, for example, an 11am booking would be prioritised ahead of a 2pm booking for the same repair. Turnaround can take up to three hours.*
Same day repair service is available for eligible devices, subject to parts availability, technician capacity and successful inspection. Not all repairs qualify for same day completion, and turnaround times are estimates only. If additional issues are identified during inspection, including liquid damage, enclosure damage or prior third-party repairs, we’ll contact you before proceeding, as this may affect pricing and timing.

Customers are responsible for backing up all data prior to service. Please ensure you have a backup that has been verified as working before bringing any device in for repair. It may be necessary to erase the device during the repair process and, without a verified backup, all data may be permanently lost. While iStore takes reasonable care when handling devices, we cannot be held liable for any data loss that may occur during service.

For all repairs, Find My must be turned off before service can begin. This is required to allow us to carry out testing and complete the repair in accordance with Apple’s security requirements. If Find My has not been disabled before your appointment, and it cannot be turned off in store, we may be unable to proceed and your repair will need to be rescheduled.

All Apple products are covered by the standard one-year limited warranty provided by Apple. This warranty covers manufacturing defects in materials and workmanship under normal use. This warranty does not cover accidental damage, misuse, unauthorised modifications, liquid damage, cosmetic damage, or issues caused by external factors. All warranty assessments and decisions are subject to Apple’s official warranty policies and approval processes.

Same day battery replacement

Our same day battery service is designed to get you back up and running as quickly as possible. Some iPhone battery replacements can be carried out on the day, once your device has been assessed by a technician, using genuine Apple parts. Other devices, such as iPad, Mac, and similar products, will take a little longer to complete.

Every service begins with a thorough inspection and diagnostic evaluation to confirm that the battery is the source of the issue and that your device is eligible for replacement. Same day service is subject to parts availability and technician capacity at the time of your appointment. To ensure we can complete the repair on the day, appointments must be scheduled more than two hours before store closing.

While we handle every device with care, certain conditions including prior repairs, internal damage, liquid exposure, or unexpected issues discovered during service may affect turnaround time. If additional work or time is required, we’ll explain your options clearly before moving forward.

Our goal is to provide fast, transparent service delivered with the highest standard of expertise so you can feel confident your device is in the right hands.

Same day display replacement

Our same day display service is designed to get you back up and running as quickly as possible. Some iPhone display repairs can be carried out on the day, once your device has been assessed by a technician, using genuine Apple parts. Other devices, such as iPad, Mac, and similar products, will take a little longer to complete.

Every service begins with a thorough inspection and diagnostic evaluation to confirm that the display is the source of the issue and that your device is eligible for replacement. Same day service is subject to parts availability and technician capacity at the time of your appointment. To ensure we can complete the repair on the day, appointments must be scheduled more than two hours before store closing.

While we handle every device with care, certain conditions including prior repairs, internal damage, liquid exposure, or unexpected issues discovered during service may affect turnaround time. If additional work or time is required, we’ll explain your options clearly before moving forward.

Our goal is to provide fast, transparent service delivered with the highest standard of expertise so you can feel confident your device is in the right hands.

Camera module replacement

Our iPhone camera module replacement service is designed to get your camera working again as quickly as possible. Whether you’re experiencing blurry images, focusing issues, a black camera screen, or a camera that has stopped working entirely, our experienced technicians will assess your device and determine the best course of action. Some camera replacements can be completed on the same day, depending on your iPhone model, parts availability, and technician capacity.

Every service begins with a thorough inspection and diagnostic evaluation to confirm that the camera module is the source of the issue and that your device is eligible for replacement. We use genuine Apple parts to restore your camera’s functionality and performance. Same day service is subject to parts availability and technician capacity at the time of your appointment. To ensure we can complete the repair on the day, appointments must be scheduled more than two hours before store closing.

While we handle every device with care, certain conditions including prior repairs, internal damage, liquid exposure, or underlying hardware faults may affect the repair process and turnaround time. Camera issues are not always caused by the camera module itself, and additional faults may occasionally be discovered during service. If further work or time is required, we’ll explain your options clearly before moving forward.

As an Apple Authorised Service Provider, we use genuine Apple parts, official diagnostic tools, and Apple-approved repair procedures to ensure your iPhone’s camera is replaced to Apple’s exacting standards. Where required, replacement components are configured and calibrated using Apple’s official processes to restore proper functionality and performance.

Liquid damage assessments

Our liquid damage assessment service is designed to give you a clear, expert diagnosis of your device as quickly as possible. Because every case of liquid exposure is different, turnaround time varies depending on the extent of the damage and the work required to properly assess it.

Every assessment begins with a thorough inspection to determine the extent of the liquid damage and whether repair is possible. For Mac devices, the standard assessment fee is £90, with an optional written report for insurance purposes available for an additional £35. For iPhone and other devices, the written insurance report is available for £35.

Liquid damage can affect a device in ways that aren’t always visible at first inspection, and in some cases internal components may be affected beyond repair. While we always do everything possible to restore your device, we’re unable to guarantee a successful repair in cases of liquid exposure.

Once your assessment is complete, we’ll explain your options clearly, including likely costs and turnaround time, before any repair work begins.

Our goal is to provide honest, transparent assessments delivered with the highest standard of expertise so you can feel confident your device is in the right hands.

Mail-In Repair Service

Our mail-in repair service is designed to give you a clear, expert diagnosis of your device as quickly as possible, wherever you are in the country. Because every device and fault is different, turnaround time varies depending on the nature of the problem and the work required to properly assess it.

Every device we receive begins with a thorough inspection to identify the fault and determine what repair work is needed. The service fee is £45 for Mac and £25 for iPhone, which covers the initial diagnostics and tracked return postage back to you.

Some faults are more involved than they first appear, and in certain cases internal components may be affected beyond economical repair. While we always do everything possible to restore your device, we’re unable to guarantee a successful outcome in every case.

Once the diagnostics are complete, we’ll get in touch to explain your options clearly, including likely costs and turnaround time, before any repair work begins. If you decide not to proceed, your device is returned to you on a tracked service at no extra cost.

Our goal is to provide honest, transparent assessments delivered with the highest standard of expertise, so you can feel confident your device is in the right hands.

Due to current demand, Our service technicians are working on an appointment only basis.
We are releasing new appointments daily if none are available please check back later.