Albion

Support

iPad Support

Apple Certified repairs and service.
Find your nearest repair center ›

Apple Authorised Service Provider

We're here to help with your iPad.

Whether your device is under warranty, out of warranty or covered by AppleCare+, you can explore your repair options and book a time with an Apple trained technician at your nearest Albion Repair Centre.

Start your repair
Get an estimate ›

Everything your iPad needs, all in one place.

Get an estimate

How much will it cost?

If the fault is covered by warranty or an Apple Service Program, your repair should cost nothing. Otherwise the price depends on the repair.
Select device
Select model

Before your repair.

Back up your data.

Some fixes require a factory reset, and backing up your data ensures that you can still access your information.

Remove Find My.

Apple require devices to be removed from Find My before any repairs can be carried out.

Update your device.

A software update can save you time troubleshooting in the store, and may resolve issues before your reservation.

Proof of purchase.

Proof of purchase may be required for some repairs. Please have your receipt available to help prevent delays.

Accessories.

Please bring just your iPad for repair. Accessories like cases and chargers should stay with you, unless they’re related to the issue.

Identification.

If your repair is completed the same day, you may be asked to present a government issued photo ID when collecting your device.

Two ways to get it fixed.

In-store repair

Book an appointment at your nearest Repair Centre. Many parts are kept in stock, so some repairs can be done the same day.*
Please only book if you can attend at that time and location. Missed appointments mean someone else waits longer.
Book repair appointment

Mail-in repair

Send your iPad to us and once we’ve diagnosed the fault and repaired it we’ll post it back. A £25 per repair service fee applies on top of any parts required.
Please package your iPad securely. We’re not liable for loss or damage in transit.
Book a mail-in repair

Important information.

Battery warranty covers defects, but not the natural wear that happens with everyday use. If you have AppleCare+, your battery can be replaced at no additional charge when it holds less than 80% of its original capacity.
If you need service for your iPad, Apple service providers can generally offer repairs and parts for at least 5 years from when that iPad model was last manufactured (or longer where required by law). After that, support may be limited based on the product’s service status. An iPad may be considered vintage when it hasn’t been manufactured for more than 5 years but less than 7 years. For vintage models, hardware service may no longer be available and parts can be limited. An iPad is considered obsolete when it was discontinued more than 7 years ago. Apple no longer provides hardware service for obsolete models, and service providers can’t order parts for them.
Yes, we can help with iPhone software issues. While Apple warranty and AppleCare+ cover hardware repairs, software support is a little different. iOS and apps are provided “as is”, and things like settings changes, app behaviour, updates, or data-related issues aren’t covered in the same way as a hardware fault. The good news is we can still help you get things back on track. We can troubleshoot common problems like updates not installing, freezing, Apple ID/iCloud sign-in issues, storage warnings, slow performance, and restore errors.

If needed, we can also help you back up your data and use Apple’s tools to erase your iPhone and reinstall iOS, returning it to a clean, factory state. While this often resolves persistent issues, software performance can still depend on the apps, data, and settings you restore afterwards.

Software support is charged at £20 for a 15-minute support session.
Same day service usually takes around 3 hours, once your iPhone has been checked in and assessed by a technician.

Every service starts with an inspection and diagnostics to confirm the issue and make sure your iPhone is eligible for repair. Same day turnaround depends on parts availability and technician capacity on the day.

To help us complete the service the same day, please book your appointment at least two hours before store closing.

In some cases like prior repairs, internal damage, liquid exposure, or if anything unexpected is found during service it may take longer. If that happens, we’ll explain your options before we continue.
If we don’t have the part in stock, we can order it for you. Parts ordered before 2pm typically arrive the next working day.

To keep things moving as quickly as possible, your iPhone will need to remain with us while the part is on order, so we can fit it as soon as it arrives. We’ll contact you as soon as it’s in and confirm the next steps.
For iPhone 12 and later, we often keep batteries and displays in stock. Repairs are carried out on a first-in, first-out basis, so parts are allocated to the earliest checked-in appointment, for example, an 11am booking would be prioritised ahead of a 2pm booking for the same repair. Turnaround can take up to three hours.*
Same day repair service is available for eligible devices, subject to parts availability, technician capacity and successful inspection. Not all repairs qualify for same day completion, and turnaround times are estimates only. If additional issues are identified during inspection, including liquid damage, enclosure damage or prior third-party repairs, we’ll contact you before proceeding, as this may affect pricing and timing.

Customers are responsible for backing up all data prior to service. Please ensure you have a backup that has been verified as working before bringing any device in for repair. It may be necessary to erase the device during the repair process and, without a verified backup, all data may be permanently lost. While iStore takes reasonable care when handling devices, we cannot be held liable for any data loss that may occur during service.

For all repairs, Find My must be turned off before service can begin. This is required to allow us to carry out testing and complete the repair in accordance with Apple’s security requirements. If Find My has not been disabled before your appointment, and it cannot be turned off in store, we may be unable to proceed and your repair will need to be rescheduled.

All Apple products are covered by the standard one-year limited warranty provided by Apple. This warranty covers manufacturing defects in materials and workmanship under normal use. This warranty does not cover accidental damage, misuse, unauthorised modifications, liquid damage, cosmetic damage, or issues caused by external factors. All warranty assessments and decisions are subject to Apple’s official warranty policies and approval processes.

Battery replacement

A healthy battery makes all the difference. Whether your device is struggling to hold a charge or no longer performing at its best, our Apple-certified technicians are here to help. We offer professional battery replacement services for iPhone, iPad and Mac, using genuine Apple parts.

Every repair begins with a thorough diagnostic assessment to check your battery’s health and confirm whether a replacement is needed. Once assessed, our technicians will explain your options and provide an estimated turnaround time based on your device and parts availability.

While we handle every device with care, previous repairs, accidental damage or unexpected issues discovered during inspection may affect the repair process. If additional work is required, we’ll always discuss your options before proceeding.

With genuine Apple parts, expert technicians and trusted service, we’ll help get your device back to performing at its best.

Display replacement

A great display makes all the difference. Whether your screen is cracked, damaged or no longer working as it should, our Apple-certified technicians are here to help. We offer professional display replacement services for iPhone, iPad and Mac, using genuine Apple parts.

Every repair begins with a thorough diagnostic assessment to identify the issue and confirm whether a display replacement is needed. Once assessed, our technicians will explain your options and provide an estimated turnaround time based on your device and parts availability.

While we handle every device with care, previous repairs, accidental damage, liquid exposure or unexpected issues discovered during inspection may affect the repair process. If additional work is required, we’ll always discuss your options before proceeding.

With genuine Apple parts, expert technicians and trusted service, we’ll help get your device looking and performing at its best.

Expert repairs. Without the wait.

We know how important your Apple devices are to your everyday life. That’s why we aim to get them back in your hands as quickly as possible, without compromising on quality.

Most iPhone repairs can be completed the same day, subject to parts availability. For Mac and iPad, we aim to complete repairs within 3 working days, while Apple Watch repairs typically take around 5 working days.

All turnaround times are estimates and may vary depending on the repair required, parts availability and diagnostic findings. Our team will keep you informed throughout the process, so you know exactly what to expect.

Liquid damage assessments

Our liquid damage assessment service is designed to give you a clear, expert diagnosis of your device as quickly as possible. Because every case of liquid exposure is different, turnaround time varies depending on the extent of the damage and the work required to properly assess it.

Every assessment begins with a thorough inspection to determine the extent of the liquid damage and whether repair is possible. For Mac devices, the standard assessment fee is £90, with an optional written report for insurance purposes available for an additional £35. For iPhone and other devices, the written insurance report is available for £35.

Liquid damage can affect a device in ways that aren’t always visible at first inspection, and in some cases internal components may be affected beyond repair. While we always do everything possible to restore your device, we’re unable to guarantee a successful repair in cases of liquid exposure.

Once your assessment is complete, we’ll explain your options clearly, including likely costs and turnaround time, before any repair work begins.

Our goal is to provide honest, transparent assessments delivered with the highest standard of expertise so you can feel confident your device is in the right hands.

Mail-In Repair Service

Our mail-in repair service is designed to give you a clear, expert diagnosis of your device as quickly as possible, wherever you are in the country. Because every device and fault is different, turnaround time varies depending on the nature of the problem and the work required to properly assess it.

Every device we receive begins with a thorough inspection to identify the fault and determine what repair work is needed. The service fee is £45 for Mac and £25 for iPhone, which covers the initial diagnostics and tracked return postage back to you.

Some faults are more involved than they first appear, and in certain cases internal components may be affected beyond economical repair. While we always do everything possible to restore your device, we’re unable to guarantee a successful outcome in every case.

Once the diagnostics are complete, we’ll get in touch to explain your options clearly, including likely costs and turnaround time, before any repair work begins. If you decide not to proceed, your device is returned to you on a tracked service at no extra cost.

Our goal is to provide honest, transparent assessments delivered with the highest standard of expertise, so you can feel confident your device is in the right hands.

Due to current demand, Our service technicians are working on an appointment only basis.
We are releasing new appointments daily if none are available please check back later.