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Apple Watch Support

Apple Certified Apple Watch Repairs & Service

Find out how to get your Apple Watch fixed, serviced or book an appointment at your local iStore.

How do I get service for my Apple Watch?

To get service for your Apple Watch, you can make a reservation at one of our iStores. Make sure you know your Apple ID and password before your appointment.

What happens during my repair?

Your Apple Watch is received
Once your Apple Watch has been received our Apple trained technicians will diagnose your Apple Watch to find our what is wrong with it.
Now we repair
Due to the complex nature of Apple Watch repairs we send them to our dedicated Apple Watch repair centre. It normally takes 3 - 7 working days to get your watch back.
Post Repair
Once we have received your watch back, we run our rigorous post repair testing processes and clean your Apple Watch. It's then ready to collect.
How much will it cost?

If your Watch’s fault is covered under warranty, or a current Apple Service Program then your repair should be at no cost, If your issue isn’t covered, the price depends on the type of repair or service required. Our technicians will inform you of any charges.

Apple Watch Service Pricing

Many Apple Watch issues can be resolved by restarting the device.
You can also unpair your Apple Watch from your iPhone and then pair it again.
Be sure to unpair your Apple Watch from your iPhone before you get service. After we receive your Apple Watch, we’ll repair or replace it as soon as possible.

Do you cover my area?

Simply put yes. We offer a mail in service that covers the UK Mainland, or you can book an appointment at your local iStore. We have stores in London, Woking, Crawley, Tunbridge Wells, Guildford, Ipswich, Colchester, Northampton, Hereford & Harrogate.

Go get started with your repair choose an option below.
In Store Repair
Please only book an in store appointment if you know you can attend at that time and location. Non-attendance has significant repercussions for others who need our services.

What To Do Before Your Repair

Play Video

Follow these steps before you bring your device in to us. if your device won’t turn on or respond, finish as many steps as possible:

• Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My Watch.*

• Bring your sales receipt (if possible), in case your service requires proof of purchase.

• Bring your device and any accessories that you need help with.

• Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.

Back up your data

Please make sure you have a back-up of your data before your device is handed in for repair. Depending on the service required, data and applications stored on the device will be erased or the device may be replaced. To extent where applicable by law, iStore is not responsible and cannot be held liable for any data or consequential loss which may occur as a result of the services we provide.

For advice on how to back-up your device, please see the links below:

Important Information

Owners of Apple Watches may obtain service and parts from Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.

Vintage products are those that have not been manufactured for more than 5 and less than 7 years ago. Apple has discontinued hardware service for vintage products.

Obsolete products are those that were discontinued more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.  Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. 

Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or two years (with our warranty) and covers all hardware repairs.

Software, on the other hand, is provided ‘as-is’, which means any use of it after the initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn’t guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.

An APR calculation doesn’t include fees or charges a customer has to pay if they miss or are late making a repayment.

Physical damage, such as a liquid or mechanical damage, is not covered by warranty.

Apple’s warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).

It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor Albion Computer/iStore can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.

We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device.

Due to current demand, Our service technicians are working on an appointment only basis.
We are releasing new appointments daily if none are available please check back later.