Our comprehensive POS solution has enhanced Lorna Jane’s customer service, efficiency and staff productivity.
For Lorna Jane, Vend has really helped them refine their great customer experience. Rachel really enjoys using Vend on the iPad, describing it as ‘just amazing. It’s efficient and compact.’ Using iPad means she has the freedom to move around the store, advise customers and even start a transaction process anywhere in the store. Rachel goes on to describe how Vend and Deputy allows her to ‘focus on growing our business’ as opposed to being tied up in day to day management.
Lorna Jane were impressed with the solution. Johanna, the co-founder and managing director of Lorna Jane, noticed how great Vend is, referring to it as ‘a real eye opener when compared to other systems I’ve used before’. She went on to say:‘It’s just so simple. It’s so easy to work with. It’s been really great the whole time.’
Deputy, the staff rostering and management app has also been a great success. Rachel found Deputy to be extremely helpful, especially when it comes to rostering staff for shifts. She explains: ‘All of the staff have the Deputy smartphone app. They are able to input their availabilities, their unavailabilities, they can swap shifts and then that talks to me through the Deputy Kiosk.’ Ultimately Rachel summed up by saying that: ‘the Albion experience of using Vend and Deputy in conjunction with each other really simplified my role as store operations manager and also a staff member on the floor.’
Gunnar says it has ‘been very good working with the Albion team, from the time we started to scope out the project, to the full integration and support. It’s all been working really well.’
Overall, he was very impressed with the speed of setup and the custom development we provided for Lorna Jane. He said: ‘Starting a new, small business is quite tricky. Working with Albion on setting up the system has been paramount in helping us develop the business quicker than would have been possible otherwise.’
