Customer Service Level Agreement
You can contact us on 020 7212 9090 or outside of office hours email us at firstname.lastname@example.org.
We respond to all points of contact within 2 business days and aim to resolve any issues you have within 5 business days.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at email@example.com with as much detail about the abuse. We will investigate your complaint immediately.
Domain Related Complaints
We like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at firstname.lastname@example.org including as much detail from the issue you have. We will acknowledge your complaint within 2 business days and aim to resolve any issues within 5 business days.
If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure