The place for Apple Service & Support.
When you need hands-on technical support you can trust iStore.
All our engineers are Apple certified so we’re experts at getting you back up and running.
We are an Apple Authorised Service Centre
We service and repair all Apple products with genuine Apple parts – all our work is guaranteed for 90 days.
If you have an Apple product that is in warranty or covered by AppleCare we’re authorised for the repair or replacement of your device.
We can provide data recovery for all types of hard drives from external or internal Mac laptops and desktops. The data on your machine can be very valuable and we may be able to recover data, which has been deleted or cannot be accessed when a drive has been damaged.
Out of warranty repair
If you have a Mac that is out of warranty we provide a detailed diagnosis from £90, this fee will be deducted should you go ahead with repair. Additionally we offer a fixed labour charge of £90, so there won’t be any surprises. iOS devices have no diagnosis charge.
Fast swap out
For iPad and iPod we offer a swift swap out service. When you bring your device in, we will perform an initial diagnosis and once we have established the device is faulty and under warranty we will provide a replacement that’ll be ready for collection within a few days.
How do I book an appointment?
With the exception of Mac and iPhone repairs at iStore Strand you don’t need to book an appointment, just come visit us in store.1
If your Apple device isn’t working as it should we’ll take it in for diagnosis and our Apple certified engineers will get you back up and running.
At every stage we’ll keep you updated by email or sms so you’ll always know what is going on with your device.
As there is nothing quite like iPhone we’re here to help get you and your phone back on track.
We service iPhone in and out of warranty. As with all iOS devices we don’t charge a diagnosis fee.
At present we only accept iPhone repairs at our Strand iStore in central London.
We offer same day screen replacements for cracked or damaged screens when you drop your iPhone off before 1430.
1 At iStore Strand we operate a drop-off appointment system for Mac repairs. Book online for an appointment.