Web Shop Terms and Conditions
For queries about web orders please email: firstname.lastname@example.org
or call head office on 020 7212 9090 (Mon-Fri 9 am-5:30 pm).
We offer free delivery for all orders over £100. Orders are only dispatched after we have received funds or an approved finance application.
Unfortunately, we’re unable to change your delivery address to a different one after an order is placed. We will not ship to international forwarding companies, any orders with such an address will be cancelled.
Items are stored in our central warehouse. Orders received before 4 pm Monday – Friday will be shipped that night for next working day delivery (excluding public holidays), orders placed after 4pm Friday, Saturday – Sunday orders will be received on Tuesday.
Delivery is not available on public holidays
Where an item must be built to meet the specification of your order (such as a custom configuration on a Mac) lead times may vary. Whilst delivery is typically 10-14 days for customised devices, please allow a maximum of 28-days for delivery.
Click and Collect items will be sent to your designated store and they will contact you when your goods are ready for collection.
For orders funded by finance applications, we will only deliver to the registered address used for the finance application.
Orders made as part of a school or other education scheme may take longer to fulfil due to the location and volume of the items involved – we will update you if it is going to take longer to fulfil your order.
All deliveries, other than delivery to the store, require a signature to confirm your order is delivered and received correctly.
Any discrepancies (damaged or missing items) with deliveries must be reported within 48 hours of receipt.
Returns & Cancellations
Please take care not to damage the cellophane and other packaging on products that you would like to return.
Customers must let us know within 14 days of receiving their goods that they want to cancel or return items, customers then must return the goods within 14 days once you have informed us. Refunds will then be processed within 14 days of receiving the goods back. Returns outside of 14 days may be subject to a restocking fee. (Please note headphone & earphones cannot be returned unless they are faulty. This is due to hygiene reasons)
Business and education customers buying from Albion / iStore have different rights than consumers. We will always try to provide an amicable solution for any return, we will assess each request on a case by case basis.
To request an order cancellation or return something, please email email@example.com.
For Configure To Order devices as these are bespoke we, unfortunately, cannot accept cancellations or non-warranty returns.
Complaints and Customer Relations
If you purchased from an iStore on the high-street and are unhappy please speak to the store manager in the first instance. If having spoken to the in-store manager and you are still not satisfied, please contact our head office team. Purchases from our online store should go webshop team at head office.
Tel: 020 7212 9090
Customer Service Team: firstname.lastname@example.org
Webshop Team: email@example.com
2 Year Guarantee
iStore guarantee gives you 2 years warranty cover from the purchase of your new Mac, iPad or iPhone. This only covers retail customers, purchases on behalf of a business or educational institution are not covered by this guarantee. Please read our full terms and conditions here.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement
These terms & conditions are not valid for retail purchases, for retail terms & conditions please click here