Terms and Conditions

For queries about web orders please email: webshop@albion.co.uk
or call head office on 020 7212 9090 (Mon-Fri 9am-5:30pm).

Delivery

We offer free delivery for all orders. Orders are only dispatched after we have received funds or an approved finance application.

Items are stored in our central warehouse. Orders received before 4pm Monday – Friday will be shipped that night for next working day delivery. Saturday – Sunday orders will be received on Tuesday.

Click and Collect items will be sent to your designated store and they will contact you when your goods are ready for collection.

For orders funded by finance applications we will only deliver to the registered address used for the finance application.

Orders made as part of a school or other education scheme may take longer to fulfil due to the location and volume of the items involved – we will update you if it is going to take longer to fulfil your order.


Returns

Please take care not to damage the cellophane and other packaging on products that you would like to return.

Customers must let us know within 14 days of receiving their goods that they want to cancel or return items, customers then must return the goods within 14 days once you have informed us. Refunds will then be processed within 14 days of receiving the goods back.

Business and education customers buying from Albion / iStore have different rights than consumers. We will always try to provide an amicable solution for any return, we will assess each request on a case by case basis.

To request an order cancellation or return something, please email webshop@albion.co.uk.


Complaints and Customer Relations

If you purchased from an iStore on the high-street and are unhappy please speak to the store manager in the first instance. If having spoken to the in-store manager and you are still not satisfied, please contact our head office team. Purchases from our online store should go webshop team at head office.

Tel: 020 7212 9090
Customer Service Team: customerservice@albion.co.uk
Webshop Team: webshop@albion.co.uk


2 Year Guarantee

iStore guarantee gives you 2 years warranty cover from the purchase of your Mac, iPad or iPhone. This only covers retail customers, purchases on behalf of a business or educational institution are not covered by this guarantee. Please read our full terms and conditions here.