Our online shop is open and we are offering mail in repairs. All of our stores are now temporarily closed. Learn more

Our online shop is open and we are offering mail in repairs. All of our stores are now temporarily closed. Learn more

COVID-19 Update

Important information for our customers

In these uncertain times we recognise that our priority must be to our customers, staff and their communities. 
 

Obviously – our stores are now temporarily closed. You can still shop with us online and home deliveries are operating as normal.

For repairs we now offer a Mail-In Repair Service. Start a repair here

Our teams continue to support their communities wherever possible and our business and education teams are working from home. We’re still here to answer all your questions.

During this period, our working hours are weekdays 09:00 – 17:30.

The best way to contact us during working hours is via online chat. Simply click the chat icon icon that appears in the bottom right corner.

In the meantime, take care and we look forward to welcoming you back into our stores due course.

 

Customers with current repairs with iStore

Our repair teams are still working and we will contact you asap to arrange next steps for getting your devices back into your hands. We are still working to complete all repairs, if they have not been done so already.

I have a device that needs repair

We are now operating a Mail-In Repair Service. We’ll collect your device, repair it and return it to you via courier. [Learn more]

I have ordered a device for click and collect at a store

Going forward we no longer offer a click and collect service, we can only provide a next working day home delivery service. Please contact us to arrange for your order to now be routed to your home address.

Online Shopping

You can still shop with us online and home deliveries are operating as normal. For items that are in stock we offer a free next working day delivery service when orders are placed before 4 PM.

I’m a business or education customer of Albion

Our corporate and education teams are still working, you can contact them in your normal way. 

You can reach the team on 0333 006 6025 or use the contact form here

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