Albion

 Authorised Service Provider

Send us your device.

Your mail-in repair is booked and payment has been received. Please follow all these steps to pack your device and post it to our service centre.
How to prepare your device
Where to send my device
Payment ID
Service fee received
Confirmation sent

Before you post it.

You need to prepare your device so it’s ready for its journey and for our mail-il centre to receive it. Follow these simple steps below to ensure it gets to us safely.

Back up your data.

Some fixes require a factory reset, and backing up your data ensures that you can still access your information.

Remove Find My.

Apple require devices to be removed from Find My before any repairs can be carried out.

Accessories.

Remove any accessories like cases and please do not send chargers, unless they are related to the issue as they may not be returned.

Pack it securely.

Use a sturdy box with enough padding to prevent movement.

Send it to us.

We recommend sending it to us via Royal Mail on a tracked service with insurance however you can use an alternative carrier of your choice.

Where to send it.

The address below is the location to send your device too. Make sure the parcel is clearly labeled with both the address and reference number.

Your repair reference

Write this clearly on the outside of the package. We also recommend writing it on a piece of paper and placing it inside the package as well. It’ll help us match your device to your booking as soon as it arrives.

We'll take it from there.

Once your device arrives, we’ll carry out an inspection and diagnose the fault. From there we’ll contact you with the what details of what happens next.
Check the status of your mail-in repair