Your Repair Appointment at iStore

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Before you arrive for your appointment at iStore, follow these steps to prepare your device for repair. If your device won’t turn on or respond, finish as many steps as possible.

Get your iPhone, iPad, or iPod touch ready for service:

Follow these steps before you bring your device into us. If your device won’t turn on or respond, finish as many steps as possible:

  1. Back up your iOS device.
  2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.

If you forgot your Apple ID password: https://apple.co/2ndx396

Get your Mac ready for service:

Follow these steps before you bring your Mac into us. If your Mac won’t turn on or respond, finish as many steps as possible:

  1. Back up yout Mac
  2. Have your computer password ready or create a new user account.
  3. Remove find my Mac (if applicable) Learn More Here
  4. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  5. Bring your device and any accessories that you need help with.
  6. You will need some form of photo ID when collecting your Mac.

If you forgot your Apple ID password: https://apple.co/2ndx396

 Not Sure How to back up your Mac?
 

Get your Apple Watch ready for service:

Follow these steps before you bring your Apple Watch into us. If your Apple Watch won’t turn on or respond, finish as many steps as possible:

  1. Charge your Apple Watch.
  2. Unpair your Apple Watch from your iPhone.
  3. Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  4. Make sure you know your Apple ID and password.
  5. If you forgot your Apple ID password: https://apple.co/2ndx396

Important Information about your data

During service it is possible that the data stored on your device will be lost, replaced or reformatted. In such an event iStore / Albion is not responsible for any loss of software applications, data or any other information contained on the device, therefore always have a known good backup before bringing in your device for service.

In warranty repair

If you have a hardware failure within the first year of purchase, the repair will be free if the fault is covered by the terms and conditions of Apple’s standard warranty. If you purchased your device from iStore you maybe entitled to further coverage. 

Software Issues

Software issues are not covered under the original warranty, therefore, we offer a service called iCare Support. Costing from £25 or for just £79, annual unlimited in-store support and 5 in-store training session per year. 

If you are unsure whether the problem you have is hardware or software, the team in-store will be able to advise.

iPhone repair pricing here

Out of Warranty Mac repairs
If you Mac has a hardware issue that is not covered by Warranty we will provide a full quote after inspection & diagnostics, to include all parts and labour. Please note there is a £45 fee that covers all diagnostics which can be used as a credit against a new machine if you wish to upgrade instead of repairing. 

If your Apple device is over 5 years old, please contact us BEFORE attending the appointment as service repair options maybe limited.

By default our quotes are for ‘exchange’ pricing wherever possible, this means the faulty part(s) are returned to Apple (most but not all parts can be returned) and due to this we then provide you the part at a cheaper price compared to ‘Stock’ price where the faulty part would not be returned to Apple.

If you wish to keep the faulty part, please talk to a member of staff and ask to be quoted for the higher stock price.

Insurance Quotes

If your insurance company requests a quotation for a repair, this can be provided for £30.

Apple Parts / Service Replacement Out of Warranty Repairs

All Apple parts including Whole Unit Service Replacements come with a 90 day Apple Warranty.

In warranty repair

If you have a hardware failure within the first year of purchase, the repair will be free if the fault is covered by the terms and conditions of Apple’s standard warranty. If you purchased your device from iStore you maybe entitled to further coverage. 

Software Issues

Software issues are not covered under the original warranty, therefore, we offer a service called iCare Support. Costing from £25 or for just £79, annual unlimited in-store support and 5 in-store training session per year. 

If you are unsure whether the problem you have is hardware or software, the team in-store will be able to advise.

iPhone repair pricing here

Out of Warranty Mac repairs
If you Mac has a hardware issue that is not covered by Warranty we will provide a full quote after inspection & diagnostics, to include all parts and labour. Please note there is a £90 fee that covers all diagnostics.

If your Apple device is over 5 years old, please contact us BEFORE attending the appointment as service repair options maybe limited.

By default our quotes are for ‘exchange’ pricing wherever possible, this means the faulty part(s) are returned to Apple (most but not all parts can be returned) and due to this we then provide you the part at a cheaper price compared to ‘Stock’ price where the faulty part would not be returned to Apple.

If you wish to keep the faulty part, please talk to a member of staff and ask to be quoted for the higher stock price.

Insurance Quotes

If your insurance company requests a quotation for a repair, this can be provided for £30.

Apple Parts / Service Replacement Out of Warranty Repairs

All Apple parts including Whole Unit Service Replacements come with a 90 day Apple Warranty.

Limitations of our service

Apple Guidelines

As one of the UK’s largest Apple Authorised Service Providers, we will assess your iPhone using Apple’s guidelines and policies. This may result in us being unable to proceed with service in some circumstances. If this is the case, our team will advise what options are available.

What is a Service Replacement Device?

A Service Replacement device comes directly from Apple. The components inside may be new or refurbished but it has the same functionality, look and finish as a new device. A Service Replacement is cheaper than a new retail unit as we exchange your old device and return you old device to Apple. The Service Replacement will only include the Apple device, and not any accessories or packaging.

Data

We cannot be held responsible for any loss of data during the service process. You must ensure that you back up any valuable data on your device before you arrive at your appointment.

SIM Card

If you have and iPhone or Cellular iPad, please remove the SIM. An Albion Service Advisor can help you with this process but the SIM will handed back for you to keep.

Water Damage

If upon inspecting your iPhone we find signs of liquid damage (including the triggering of the liquid sensors inside your iPhone), we are unable to complete your repair under the original warranty. We can, however, offer you a Service Replacement.

Screen Protectors

If you have a screen protector fitted to your iPhone, unfortunately, this will be disposed of during the repair process and will not be returned.

Can you collect your device or return to another location?

Due to the complex nature of packing and shipping your device safely, we are unable to arrange collection of your device or return to another location or store other than where the item was booked in.

Incomplete iPhone

If your iPhone is incomplete (missing Home button or SIM Tray for example) we are unable to service your device.

Third-Party Modifications

If your device contains 3rd party non-authorised Apple parts, this may invalidate your Warranty and may make the device ineligible for service. If the device can be serviced, 3rd party non-authorised Apple parts are normally of sub standard quality and may fail in the repair process, if this does happen we will inform you and provide the cost of the Apple equivalent repair.

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