All About Your Appointment.
Before you arrive for your appointment at iStore, follow these steps to prepare your device for repair.
If your device won’t turn on or respond, complete as many steps as possible.
How to prepare your device for service.
Important Information about your data
During service it is possible that the data stored on your device will be lost, replaced or reformatted. In such an event iStore is not responsible for any loss of software applications, data or any other information contained on the device, therefore always have a known good backup before bringing in your device for service.
In warranty repair
If you have a hardware failure within the first year of purchase, the repair will be free if the fault is covered by the terms and conditions of Apple’s standard warranty. If you purchased your device from iStore you maybe entitled to further coverage.
Software Issues
Software issues are not covered under the original warranty and support for this is chargeable. If you are unsure whether the problem you have is hardware or software, the team in-store will be able to advise.
Out of Warranty Mac repairs
If you Mac has a hardware issue that is not covered by the manufactures warranty we will provide a full quote after inspection. This include all parts and labour. To see out fee please click here
If your Apple device is over 5 years old, please contact us BEFORE attending the appointment as service repair options maybe limited.
By default our quotes are for ‘exchange’ pricing wherever possible, this means the faulty part(s) are returned to Apple (most but not all parts can be returned) and due to this we then provide you the part at a cheaper price compared to ‘Stock’ price where the faulty part would not be returned to Apple.
If you wish to keep the faulty part, please talk to a member of staff and ask to be quoted for the higher stock price.
Insurance Quotes
If your insurance company requests a quotation for a repair, this can be provided for £30.
Apple Parts / Service Replacement Out of Warranty Repairs
All Apple parts including Whole Unit Service Replacements come with a 90 day Apple Warranty.
Limitations of our service
Apple Guidelines
As one of the UK’s largest Apple Authorised Service Providers, we will assess your device using Apple’s guidelines and policies. This may result in us being unable to proceed with service in some circumstances. If this is the case, our team will advise what options are available.
What is a Service Replacement Device?
A Service Replacement device comes directly from Apple. The components inside may be new or refurbished but it has the same functionality, look and finish as a new device. A Service Replacement is cheaper than a new retail unit as we exchange your old device and return you old device to Apple. The Service Replacement will only include the Apple device, and not any accessories or packaging.
Data
We cannot be held responsible for any loss of data during the service process. You must ensure that you back up any valuable data on your device before you arrive at your appointment.
SIM Card
If you have an iPhone or Cellular iPad, please remove the SIM. An iStore Service Advisor can help you with this process but the SIM will handed back for you to keep.
Water Damage
If upon inspecting your device we find signs of liquid damage (including the triggering of the liquid sensors inside your device), we are unable to complete your repair under the original warranty. We can, however, offer you a Service Replacement.
Screen Protectors
If you have a screen protector fitted to your device, unfortunately, this will be disposed of during the repair process and will not be returned.
Can you collect your device or return to another location?
Due to the complex nature of packing and shipping your device safely, we are unable to arrange collection of your device or return to another location or store other than where the item was booked in.
Incomplete devices
If your device is incomplete (missing Home button or SIM Tray for example) we are unable to service it.
Third-Party Modifications
If your device contains 3rd party non-authorised Apple parts, this may invalidate your Warranty and may make the device ineligible for service. If the device can be serviced, 3rd party non-authorised Apple parts are normally of sub standard quality and may fail in the repair process, if this does happen we will inform you and provide the cost of the Apple equivalent repair.
We are an Apple Premium Reseller, Apple Premium Service Provider. We have over 35 years experience in supplying and supporting Apple technology.
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