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Apple Certified iPhone Repairs

There is nothing quite like iPhone.
That’s why we’re here to help you and your phone get back on track.

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Screen, battery and other repairs.

A full range of Apple Certified repairs available at iStore.
Whether it’s a cracked screen or a hardware fault, we can help.

Cracked screens

At iStore, we know how annoying a cracked screen can be. That’s why we offer screen replacements, sending you an email when it is ready to collect. And if you visit us and drop your iPhone off to us before 14:00, our Apple Authorised Engineers can have your phone back in your hand on the same day.*

Hardware fault

If you have a hardware fault, iStore can sort it out. Before coming to store, make sure you back up your device, as it will be wiped during the diagnostic process. You also need to disable Find My iPhone. We aim to have your iPhone repaired within 5 working days from your appointment date. Don’t worry, we will offer you a loan phone whilst you are waiting for yours, so you won’t have to go without.

Our Repair Pricing​

iPhone Battery Repairs

iPhone battery repairs are free within the first year of purchase
11, 11 Pro, 11 Pro Max£69
iPhone XS Max, XS, X, XR£65
iPhone 8 Plus, 8, 7 Plus, 7,
6s Plus, 6s, 6 Plus, 6, SE
£45

iPhone Screen Repairs

We do same day iPhone screen repairs,
so you’ll be up and running in no time*

iPhone 11 Pro Max£329
iPhone 11 Pro£289
iPhone 11£199
iPhone XS Max£329
iPhone XS£289
iPhone XR£199
iPhone X£289
iPhone 8 Plus, 7 Plus, 6s Plus£179
iPhone 8, 7, 6s, 6 Plus£159
iPhone 6, SE, 5s, 5c£139

iPhone General Repairs

We can do most iPhone repairs same day**

iPhone 11 Pro Max£699
iPhone 11 Pro£569
iPhone 11£399
iPhone XS Max£599
iPhone XS£569
iPhone XR£399
iPhone X£569
iPhone 8, iPhone 8 Plus£399
iPhone 7, iPhone 7 Plus£359
iPhone 6, iPhone 6s Plus£309
iPhone SE£279
Free Warranty Repairs

If your Apple device is in warranty or covered by AppleCare, we’re authorised for its repair or replacement. We use genuine Apple parts and your warranty will remain intact.

Out of Warranty Repairs
If your Apple device is out of warranty, we provide a free diagnosis for iOS devices. We charge a £90 service fee for Mac, which covers inspection, diagnosis and the labour involved should new part fitting be required.
Quick Turnaround

Getting your device back to you is the most important thing, thats why we most of our repairs on site. typically our repairs are turned around within 1-5 working days.*

Our guarantee goes further than most and we include it free of charge with every Mac, iPad, iPhone & Apple Watch purchased from iStore.

The iStore guarantee gives you 2 years warranty cover from the purchase of your Mac, iPad, iPhone & Apple Watch. During the first year, the device is also covered by the standard Apple warranty.

You can book a slot online for a time that is most convenient to you.

Our Apple Certified engineers will get you back up and running as soon as possible. We’ll keep you updated every step of the way, by email so you will know when your iPhone is ready to collect.

We can change batteries and screens of iPhone 6s and later only while you wait, but we operate on first-in, first-out basis, and it may take up to four hours.*

What To Do Before Your Appointment

Follow these steps before you bring your device in to us. if your device won’t turn on or respond, finish as many steps as possible:

• Back up your iOS device. Learn More >

• Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*

• Bring your sales receipt (if possible), in case your service requires proof of purchase.

• Bring your device and any accessories that you need help with.

• Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.

Important Information
Warranty covers a defective battery, but it doesn’t cover wear from normal use. If you have AppleCare+, we’ll replace your battery at no charge if it retains less than 80 percent of its original capacity. We can change batteries and screens of iPhone 6s and later only while you wait, but we operate on first-in, first-out basis, and it may take up to four hours.* Older iPhones need to be send off for the screen repair and can take three to seven business days. In certain circumstances we will need to replace the whole device. It happens rarely, but we still need to mention it. make sure you have your device backed up.

Owners of iPhone, iPad, iPod, or Mac products may obtain service and parts from  Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.

Vintage products are those that have not been manufactured for more than 5 and less than 7 years ago. Apple has discontinued hardware service for vintage products.

Obsolete products are those that were discontinued more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.  Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. 

Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or two years (with our warranty) and covers all hardware repairs.

Software, on the other hand, is provided ‘as-is’, which means any use of it after the initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn’t guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.

Physical damage, such as a liquid or mechanical damage, is not covered by warranty.

Apple’s warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).

It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor Albion Computer/iStore can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.


We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device during initial training. And for the best security, please check out our Cloud Backup solutions – your data is safer when backed up to a location other than your home or office.

* subject to availability of parts, same-day diagnostic available before 2pm, same day service not available in all stores. please contact store for more information

** subject to availability of parts

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