Apple Certified Apple Watch Repairs

That’s why we’re here to help you and you back on track.

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Many Apple Watch issues can be resolved by restarting the device.
You can also unpair your Apple Watch from your iPhone and then pair it again.
Be sure to unpair your Apple Watch from your iPhone before you get service. After we receive your Apple Watch, we’ll repair or replace it as soon as possible.
How long will it take?

Depending on the type of service, your repair or replacement might take up to 5 business days. We will be able to offer you a more accurate time frame when we see you in store. 

Book Online

You can book a slot online for a time that is most convenient to you.

Our Apple Certified engineers will get you back up and running as soon as possible. We’ll keep you updated every step of the way, by email so you will know when your Apple Watch is ready to collect.

What To Do Before Your Appointment

 

Follow these steps before you bring your device in to us. if your device won’t turn on or respond, finish as many steps as possible:

• Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*

• Bring your sales receipt (if possible), in case your service requires proof of purchase.

• Bring your device and any accessories that you need help with.

• Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.

Free Warranty Repairs

If your Apple device is in warranty or covered by AppleCare, we’re authorised for its repair or replacement. We use genuine Apple parts and your warranty will remain intact.

Out of Warranty Repairs

If your Apple device is out of warranty, we provide a free diagnosis for iOS devices.

Quick Turnaround

Getting your device back to you is the most important thing, thats why we most of our repairs on site. typically our repairs are turned around within 1-5 working days.*

Our guarantee goes further than most and we include it free of charge with every Mac, iPad, iPhone & Apple Watch purchased from iStore.

The iStore guarantee gives you 2 years warranty cover from the purchase of your Mac, iPad, iPhone & Apple Watch. During the first year, the device is also covered by the standard Apple warranty.

Our Repair Pricing

Apple Watch Series 5

ModelOut-of-warranty service fee
Apple Watch Series 5 (GPS) Aluminum,
Apple Watch Nike Series 5 (GPS)
£286.44
Apple Watch Series 5 (GPS + Cellular) (Aluminum),
Apple Watch Nike Series 5 (GPS + Cellular)
£336.44
Apple Watch Series 5 (GPS + Cellular) (Stainless Steel),
Apple Watch Series 5 Hermès
£376.44
Apple Watch Edition (Titanium),
£496.44
Apple Watch Edition (Ceramic)£756.44

Apple Watch Series 4

ModelOut-of-warranty service fee
Apple Watch Series 4 (GPS) Aluminum,
Apple Watch Nike+ Series 4 (GPS)
£286.44
Apple Watch Series 4 (GPS + Cellular) (Aluminum),
Apple Watch Nike+ Series 4 (GPS + Cellular)
£336.44
Apple Watch Series 4 (GPS + Cellular) (Stainless Steel),
Apple Watch Series 4 Hermès
£376.44

Apple Watch Series 3

ModelOut-of-warranty service fee
Apple Watch Series 3 (GPS) Aluminum,
Apple Watch Nike Series 3 (GPS)
£156.44
Apple Watch Series 3 (GPS + Cellular) (Aluminum),
Apple Watch Nike Series 3 (GPS + Cellular)
£226.44
Apple Watch Series 3 (GPS + Cellular) (Stainless Steel),
Apple Watch Series 3 Hermès
£316.44
Apple Watch Series 3 Edition (Ceramic)£756.44

Apple Watch Series 1&2

ModelOut-of-warranty
service fee
Apple Watch Series 1 (Aluminum)£192.44
Apple Watch Series 2 (Aluminum),
Apple Watch Nike+
£216.44
Apple Watch Series 2 (Stainless Steel),
Apple Watch Hermès
£236.44
Apple Watch Edition (White Ceramic)£756.44

Apple Watch 1st generation

ModelOut-of-warranty
service fee
Apple Watch Sport£192.44
Apple Watch£236.44
Apple Watch Hermès£236.44
Apple Watch Edition£2,599

Battery Only Service

Battery serviceIn-warranty or
with AppleCare+
Battery service fee 
(out of warranty)
All eligible Watch models£0£82.44
Before your appointment

Owners of iPhone, iPad, iPod, or Mac products may obtain service and parts from  Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.

Vintage products are those that have not been manufactured for more than 5 and less than 7 years ago. Apple has discontinued hardware service for vintage products.

Obsolete products are those that were discontinued more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.  Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. 

Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or two years (with our warranty) and covers all hardware repairs.

Software, on the other hand, is provided ‘as-is’, which means any use of it after the initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn’t guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.

Physical damage, such as a liquid or mechanical damage, is not covered by warranty.

Apple’s warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).

It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor Albion Computer/iStore can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.

 

We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device during initial training. And for the best security, please check out our Cloud Backup solutions – your data is safer when backed up to a location other than your home or office.

* subject to availability of parts, same-day diagnostic available before 2pm, same day service not available in all stores. please contact store for more information

** subject to availability of parts

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