Our online shop is open and our stores have now reopened. Learn more  

 Our online shop is open and our stores have now reopened. Learn more  

iCare Support

In store technical support & training with your local Apple Experts

** COVID-19 Product Update **

As our stores reopen in a Covid Secure manner it will not be feasible to deliver 1:1 support sessions. As such this service will need to remain temporarily closed. 

When the time comes to reopen this service we will honour those subscriptions that expired during this time. 

How Does It Work?

iCare Support gives you access to expert advice and training. For £79 per year, an iCare Support subscription allows you to book an unlimited number of 20-minute Tech Support Sessions. In addition, you can book up to 5 Training Sessions per year, covering the Apple product range.
Sign up in store today, once you have been registered in store you can book a technical support or training session online using your registered email address.

Key Features

Key features and benefits:
• Unlimited in store technical support sessions for Apple products.
• Up to five 1 hour training sessions, choose from 15 training topics covering the Apple product range.
• Book online for a time that suits you, or just drop in for technical support.
• Both our the support and training sessions are delivered 1 to 1 by a member of our team.

Key exclusions:
• Excludes out of warranty parts and labour.
• Data transfers and data recovery.
• Training and Tech support on professional applications.
• Non Apple products.

Key Terms and Conditions:
• iCare Support is an annual subscription facilitated in-store.
• Technical support sessions last 20 minutues. Customers dropping in will be served on a first come first served basis. Training sessions last 1 hour and must be pre-booked.
• We reserve the right to limit customers to one session per day. We may also restrict available appointments to ensure a consistent level of service for customers.
• iCare Support is not transferrable, a subscription is only valid for the person named on the invoice.

Further Terms and conditions apply, please ask a member of staff for more details.

Find Your iStore

Your Local Apple Experts.

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