iCare Support

Technical Support & Training


How it works

iCare Support gives you access to expert advice and training. For £79 per year, an iCare Support subscription allows you to book an unlimited number of 20-minute Tech Support Sessions. In addition, you can book up to 5 Training Sessions per year, covering the Apple product range.

Sign up in store today, once you have been registered in store you can book a technical support or training session online using your registered email address.


Key Features

Key features and benefits:
• Unlimited in store technical support sessions for Apple products.
• Up to five 1 hour training sessions, choose from 15 training topics covering the Apple product range.
• Book online for a time that suits you, or just drop in for technical support.
• Both our the support and training sessions are delivered 1 to 1 by a member of our team.

Key exclusions:
• Excludes out of warranty parts and labour.
• Data transfers and data recovery.
• Training and Tech support on professional applications.
• Non Apple products.

Key Terms and Conditions:
• iCare Support is an annual subscription facilitated in-store.
• Technical support sessions last 20 minutues. Customers dropping in will be served on a first come first served basis. Training sessions last 1 hour and must be pre-booked.
• We reserve the right to limit customers to one session per day. We may also restrict available appointments to ensure a consistent level of service for customers.
• iCare Support is not transferrable, a subscription is only valid for the person named on the invoice.

Further Terms and conditions apply, please ask a member of staff for more details.

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