Our online shop is open and we are offering mail in repairs. All of our stores are now temporarily closed. Learn more

Our online shop is open and we are offering mail in repairs. All of our stores are now temporarily closed. Learn more

Apple Certified Mail-In Repairs

iPhone, Mac and iPad mail-in repairs.

You send it to us, then we fix it and send it back.

Lockup-2

We’ve increased our capacity for mail based repairs, so if you’re staying at home we’ve got you covered. 

iPhone repairs are despatched within 2 days from arrival in the workshop. We aim to complete and return all other repairs within 3-4 days.

Fill out the form to the right and you will receive an email from helpdesk@albion.co.uk with details of how to use the service. (this email address is not monitored)

All devices are sanitised on receipt and before dispatch.

We deliver your Apple device back to you for £15 (VAT included). 

 

If you have any questions about this service, please chat with us online. Simply click the chat icon icon that appears in the bottom right corner. We’re available Monday to Friday 09:00 – 17:30. 

 

[[[[“field16″,”equal_to”,”iOS”]],[[“show_fields”,”field22″],[“show_fields”,”field58″]],”and”],[[[“field5″,”not_equal_to”,”[field2]”]],[[“show_fields”,”field5″]],”and”],[[[“field58″,”equal_to”,”Yes”],[“field58″,”equal_to”,”No”]],[[“show_fields”,”field60″],[“show_fields”,”field61″]],”or”],[[[“field16″,”equal_to”,”Mac”]],[[“show_fields”,”field62″],[“show_fields”,”field71″],[“show_fields”,”field67″]],”and”],[[[“field27″,”equal_to”,”I don’t have a backup and understand my data is at risk”],[“field49″,”equal_to”,”iOS Restore (\u00a320)”]],[[“show_fields”,”field64″]],”and”],[[[“field20″,”contains”,”intermittent”],[“field20″,”contains”,”occasional”],[“field20″,”contains”,”random”]],[[“show_fields”,”field66″]],”or”],[[[“field27″,”equal_to”,”I don’t have a backup and understand my data is at risk”],[“field71″,”equal_to”,”macOS Install\/Reinstall\/Upgrade (\u00a349)”]],[[“show_fields”,”field68″]],”and”],[[[“field16″,”equal_to”,”iOS”]],[[“show_fields”,”field69″],[“show_fields”,”field49″]],”and”],[[[“field69″,”contains”]],[[“show_fields”,”field70″]],”and”],[[[“field22″,”equal_to”,”I’m having trouble removing the service”]],[[“show_fields”,”field72″]],”and”],[[[“field63″,”equal_to”,”iStore Woking”]],[[“email_to”,null,”istore_woking@albion.co.uk”]],”and”],[[[“field63″,”equal_to”,”iStore Colchester”]],[[“email_to”,null,”istore_colchester@albion.co.uk”]],”and”],[[[“field63″,”equal_to”,”iStore Crawley”]],[[“email_to”,null,”istore_crawley@albion.co.uk”]],”or”],[[[“field63″,”equal_to”,”iStore Harrogate”]],[[“email_to”,null,”istore_harrogate@albion.co.uk”]],”and”],[[[“field63″,”equal_to”,”iStore Hereford”]],[[“email_to”,null,”istore_hereford@albion.co.uk”]],”and”],[[[“field63″,”equal_to”,”iStore Ipswich”]],[[“email_to”,null,”istore_ipswich@albion.co.uk”]],”and”],[[[“field63″,”equal_to”,”iStore Northampton”]],[[“email_to”,null,”istore_northampton@albion.co.uk”]],”and”],[[[“field63″,”equal_to”,”iStore Strand”]],[[“email_to”,null,”retail@albion.co.uk”]],”and”],[[[“field63″,”equal_to”,”iStore Tunbridge Wells”]],[[“email_to”,null,”istore_tunbridge@albion.co.uk”]],”and”],[[[“field22″,”equal_to”,”Mac”]],[[“show_fields”]],”and”],[[[“field2″,”equal_to”,”[field4]”]],[[“show_fields”,”field23″]],”and”],[[[“field63″,”equal_to”,”iStore Guildford”]],[[“email_to”,null,”istore_guildford@albion.co.uk”]],”and”],[[[“field85″,”equal_to”,”My device is OLDER than 5 years.”]],[[“show_fields”,”field72″],[“hide_fields”,”field87″]],”and”]]
1 Contact Details
2 Repair Details
3 Backup and Data Security
Select iStore Location
Select your iStore
Contact Details
Repair Details

Warning – We cannot service this device

Unfortunately due to the age of the device we are unable to service it as we cannot obtain parts from Apple. Learn more about Vintage and Obsolete products: https://support.apple.com/en-gb/HT201624.

Type of DeviceSelect
Find My iPhone Service

Warning – Find My iPhone Service

Please note, we CANNOT complete a repair on a device with Find My iPhone/iPad enabled. If you cannot remove the service from the device itself or you don’t have the login details to remove by logging into iCloud.com you will need to contact AppleCare directly to confirm you are the legal owner of the device and then remove the service, once this is complete we are then in a position to work out the correct repair strategy

Warning – SIM Card
If you are being in an iPhone for service, please make sure your SIM card is removed from the device.

Device Details
Backup and Data Security

Your device may need to be wiped as part of the diagnostic process or if your device is replaced as part of the repair strategy. Thus its important you have a known good current backup. To see how to back your own device, click here.

Backup
Passcode/Password

iOS

In order to provide effective troubleshooting we need access to the device. If you have an iOS device and don’t wish to provide the us the passcode, please make sure you have a valid backup and then erase the device or change the passcode to a passcode you can provide us. 

Mac

If you wish us to troubleshoot software user related issues, please change the current user account password to a temporary password and then change the password back once you have received the Mac back after the repair. If your issue is not software/user related, please create a temporary admin account and provide the temporary password. Do not use a password you have used before

Please DO NOT provide us your Apple ID or Password

Personalised devices

Personalised devices will take longer to complete the repair (2 to 4 weeks on average) due to the fact that these devices need to be customised with the message you provided. Please me careful with the spelling, once the repair is submitted to Apple with the wording provided it can’t be changed. If don’t wish to have a personalised replacement device this you can requested by speaking to a member of staff, but if you choose this option you can’t at a later date change your mind and get another personalised device.

Your Faulty Device

  1. Please only give us with the actual faulty device.
  2. All peripherals, charges, keyboard/mice are not required unless related to the issue. 
  3. Please remove all cases. 
  4. Please remove the SIM card if it has one. (iPhone, Cellular iPad etc)
  5. Please remove any screen protectors. 
Third-Party Modifications

If your device contains 3rd party non-authorised Apple parts, this may your invalidate your Warranty. If your device does have 3rd party parts, these are normally of sub standard quality and maybe damaged in the repair process, if this does happen we will inform you and provide the cost of the Apple equivalent repair.

keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right
Scroll to Top