iCare Support & Insurance
Comprehensive support for your school
Albion’s iCare Support packages are dedicated to keep you up and running.
iCare gives you remote expert advice, accidental damage cover, and hardware failure all with no excess. All your technical support issues are trackabale and managed through our dedicated HelpDesk Portal, which will automatically keep you up to date by text or email.
Accidental Damage Insurance
iCare Plus provides comprehensive insurance and support for all Apple devices and servers. Bespoke plans are tailored to your school so you receive the level of support where and when you need it.
Guaranteed Response Times
On Site Engineers
Emergency Equipment Loan
Expert Server & Network Support
Enhanced Application Support
Apple Authorised Service Centre
If it’s a Mac, iPad or iPod, we can repair or replace it no matter if it’s in warranty or not, we’ve got you covered.
Our service centre provides a quick turnaround so your never without your device for long. Our iCare Plus customers additionally benefit with emergency loan equipment. If your device needs a repair we will give you a loan device and transfer your data across so any downtime is minimised.
The Albion HelpDesk
Our HelpDesk offers fantastic peace of mind as we take the headache out of solving your technical problems.
Our HelpDesk is open 9am – 5:30pm. We also offer bespoke out of hours cover should you need it. With iCare Plus should you ever have a piece of critical equipment fail on site we will deploy engineers to site to resolve your emergency within an agreed time.
All our expert staff are UK based Apple Certified Technicians and we offer:
1st and 2nd Line Support
A rapid response to your technical problems. We will either guide you through to a solution over the phone or remotely take control of your machine.
Technical Advice for Clients
Our clients use the HelpDesk to seek advice on technical developments, upgrades, best practice and much more.
Delivery Done Your Way
Our HelpDesk is tailored to suit your preferred method of working – by phone, email or remote access.