Knowing what you have means knowing what you need.

The audit provides the asset register as well as identifying current
issues such as system resilience, backup and data security issues.

Information will be gathered on what hardware, operating systems and
software are being used.

Buy carrying out the system audit we get to know you’re your business.
This audit forms the foundation for your IT strategy identifying what
support services and system changes we would recommend.

Our help desk is the heart of our support service. All calls are
logged and a variety of performance indicators are carefully monitored
to ensure that our SLA are exceeded. Unlimited telephone support will
be provided together with full access to our eCare Intelligent help
desk remote screen sharing system that allow our technicians to share
the users screen remotely. Approaching 80% of technical issues logged
are resolved remotely without an engineer visit being required. All
Mac and Windows hardware, operating system , and standard applications
are supported . Named applications can be added to this standard list
to cover certain more specialist applications.

Onsite technicians will be available to visit your site to resolve any problems
that cannot be fixed remotely.

These technicians are available at short notice with a guaranteed response time of
2, 4 or 8 working hours depending on the SLA for the different equipment.

A guaranteed fix time is given for computer hardware problems of 4 or
8 working hours.

Loan equipment is provided should it not be possible to repair your equipment
within the fix time.

This service will cover all of you Mac and Windows equipment as well the
printers specified.

By the time a problem with your IT has occurred, it’s often too late,
which is why we provide a 24/7 monitoring and monitor response service.
We will measure key metrics on your business critical servers 24 hours-a-day.

Using our bespoke monitoring software, we will monitor your critical
servers throughout the day – any problems, or potential problems, are
reported directly to our engineers.

You get peace-of-mind from knowing that we are constantly monitoring
your systems to ensure that:

• Operating system services and key applications are all operating correctly
• The latest updates and service packs have been installed
• Your security (e.g. intrusion detection, anti-virus and anti-spyware) is up-to-date
• Your back-up systems are working
• Sufficient free disk space is available

Using a combination of pre-booked engineering time and automated
client management software we can provide a completely managed user
environment. This enables us to provide and maintain the optimum agreed
standard platform that will deliver the best levels of reliability
and performance.

Our engineers visiting on a regular basis allows the following:

• Software Updates/Installation
• License Management
• Patch Management
• Re-configuration
• Installation of new devices
• One to one user support and training
• Data back-up checks

Having your internet connection provided and supported by Albion will
enable us to provide a much higher level of overall support as it
enables us to identify and resolve all communication issues rapidly
and efficiently. We would analyze your bandwidth and resilience
requirements and then manage the transfer from your existing provider
and implement the new internet provision. We provide a comprehensive
range of fast unrestricted connections including ADSL, SDSL ,Leased
line and 3G. We have been a business only Internet service provider
for over 10 years and have particularly good experience at supporting
internet connections for the media industry which makes particular
demands on cross platform IP and Email issues as well as high bandwidth
requirements particularly for large file transfer.

It is the quality of our technical support and service that sets us apart
as one of the top performing ISP’s.

We have a dedicated Mac and Windows support team for the creative
and business market.

Albion evaluate your back-up requirements taking into account the volume
of data, location of data, staff involvement, disaster recovery strategy,
speed of restoration required. We would then recommend the solution that
would provide the best fit from a number of options including
Albion Remote backup.

Whatever backup solution was recommended , Albion can provide a managed
service in terms of set up , testing and monitoring, all reports being
provided directly to Albion engineers.

Albion Remote Backup and Disaster Recovery:

• Online backup for notebooks, desktops and servers
• No more backup tapes
• No more missed backups
• No more wasted time
• Simple to Use with Mac and Windows support
• Web-based access to your files 24/7/365

Albion assess the requirements of this critical application taking in to account
the following criteria:

Requirements for email, diary, contacts, to do, RSS news feeds, Instant messaging,
mobile sync, browser access , sync ability with native applications on Mac and
windows unified messaging, anti-spam and anti-virus, disaster recovery strategy,
archiving and retrieval ( volume, length of time, search criteria). We would then
recommend a solution that would provide the best fit from options including
AlbionMail hosted or onsite. Albion would then migrate all user mail boxes across
to the new system , train the users and provide all ongoing support including user
and config changes as required. Albion is one of the leading experts in providing
cross platform fully managed email solutions in the UK providing full email support
and service for thousands of business users. We fully understand the mission
critical nature of a company’s email and groupware service and would provide
the highest levels of SLA for uptime and response time.

Albion provide a completely managed security solution based on sonicwall
technology. This provides control for anti-virus, content filtering,
anti-spam and VPN access for remote users, We set the firewall up and
then remotely manage the support of this device on an on going basis.

Albion provide both Web and file transfer hosting solutions from our data centre in
Telehouse London docklands. We provide web hosting facilities on both Mac OSX and
windows servers covering a wide variety of requirements including mysql filemaker
and video streaming support.

We also provide superb FTP hosting and file transfer support with our hosted FTP
solution Fileport.

FilePort – Is The Internet File Transfer Solution for Creatives,
Use your Web browser to Transfer Files to and from Fileport hosted FTP servers

Albion provide support for several IP telephone systems with the Maximiser
system proving to be the most popular as it enables us to provide full
integration with both Mac and Windows PCs. Our comprehensive telephony
support service provides remote and on site support enabling us to assist
in all issues including config changes , software updates computer/telephony
integration issues as well as rapid on site support if required.